We will accept returns for a full refund within 15 days past delivery if the product is not customized (embroidered). Customized products are non-refundable. If the product is defective or damaged due to shipping when it arrives we will replace the damaged item at our expense, otherwise the return shipping will be at the expense of the customer. All returns and exchanges must be in new condition.
If the Sack out of the box, follow the steps below:
Ultimate Sack
1227 A Norton Rd.
Hudson, OH 44236
If the Sack is still in the box, follow the steps below:
Ultimate Sack
1227 A Norton Rd.
Hudson, OH 44236
Once we receive your return, we will process it and issue a full refund to your original form of payment. Refunds are generally processed within 5-7 business days from the day we receive your package.
If you are looking to make an exchange for a different size, or color fill out the form below:
Please send back the item you wish to exchange following these directions:
Ultimate Sack
1227 A Norton Rd.
Hudson, OH 44236