RETURNS

Return Policy

We will accept returns for a full refund within 15 days past delivery if the product is not customized (embroidered). Customized products are non-refundable. If the product is defective or damaged due to shipping when it arrives we will replace the damaged item at our expense, otherwise the return shipping will be at the expense of the customer. All returns and exchanges must be in new condition.

*To be eligible for a return the Sack needs to be cleaned and undamaged.

Uncleaned means: smelly, pet hair, spills, etc.

Making a Return

If the Sack out of the box, follow the steps below:

1. Empty out and discard all shredded foam.
2. Place the Colored Outer Cover & White Canvas Inner Liner into a box
3. Print Original Email Confirmation Letter (From Post Order) and Place in Box. Label it "Return"
4. Go to the nearest FedEx/UPS location
5. Ship to this address:

Ultimate Sack
1227 Norton Rd.
Hudson, OH 44236

If the Sack is still in the box, follow the steps below:

1. Print Confirmation Email and Put into Box
2. Go to the nearest Fedex/UPS location
3. Ship Box back to this address:

Ultimate Sack
1227 Norton Rd.
Hudson, OH 44236

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Once we receive your return, we will process it and issue a full refund to your original form of payment. Refunds are generally processed within 5-7 business days from the day we receive your package.